Complaints and disputes
Complaints handling mechanism:
Submit a complaint: via email calfitkw@gmail.com
Review: within 3 working days
Reply: Notify you of the decision with clarifications
Escalation: In case of dissatisfaction, you can escalate to the competent authorities in the State of Kuwait
Supervisory authorities:
Ministry of Commerce and Industry – Consumer Protection Department
Communications and Information Technology Regulatory Authority (CITRA)
Contact Information
For inquiries about the refund policy or to submit a refund request:
Working hours: Saturday – Thursday, 6:00 AM – 11:00 PM